Refund Policy

Free Trial

Every new ExelPOS subscription includes a free trial period (as shown at signup). You are not charged during the trial and may cancel at any time before it ends without any cost.

Subscription Refunds

• Because ExelPOS provides immediate access to a digital service, subscription fees are generally non-refundable once a billing period has started.
• If you experience a technical issue that prevents you from using the service and our support team cannot resolve it within a reasonable time, you may request a prorated refund for the affected period.
• Refund requests must be submitted within 7 days of the charge.

How to Request a Refund

• Contact our support team at support@exelpos.com with your account details and the reason for your request.
• We will review your request and respond within 3-5 business days.
• Approved refunds are issued to the original payment method within 7-10 business days.

Cancellations

• You can cancel your subscription at any time. Cancellation stops future billing but does not automatically refund the current billing period unless it qualifies under the policy above.
• Downgrading your plan takes effect at the start of your next billing cycle; no partial refund is given for the difference.

Exceptions

Refunds are not provided for accounts suspended or terminated for violating our Terms of Service, partial use of a billing period due to a change of mind after the free trial has ended, or setup/customization/third-party integration fees where applicable.

Contact Us

For any billing or refund questions, reach out to support@exelpos.com or your account manager.