Privacy Policy

Introduction

ExelPOS ("we", "our", or "us") provides a cloud-based Point of Sale and digital ledger (Khata) platform for businesses in Bangladesh. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Account information: name, email, phone number, and shop details you provide when registering.
• Business data: products, sales, inventory, and customer/supplier records (Khata) you enter while using ExelPOS.
• Usage data: log data such as IP address, browser type, and pages visited, collected automatically to help us improve the service.
• Payment information: billing details processed by our payment partners; we do not store full card numbers on our own servers.

How We Use Your Information

• To provide, maintain, and improve the ExelPOS platform.
• To process transactions and send related notifications (receipts, renewal reminders).
• To provide customer support and respond to your requests.
• To send service updates and, if you opt in, marketing communications.
• To detect, prevent, and address fraud, abuse, or security issues.

Data Storage and Security

Your business data is stored on secured cloud infrastructure with regular backups. We use industry-standard measures such as encrypted connections (HTTPS) and access controls to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Sharing

We do not sell your personal or business data. We may share data with trusted infrastructure and payment-processing partners who help us operate the service, under confidentiality obligations, or with law enforcement or regulators where required by applicable law.

Your Rights

You may request access to, correction of, or deletion of your account data at any time by contacting us. If you delete your account, we will remove your personal data within a reasonable period, except where we are required to retain it by law.

Data Retention

We retain your business data for as long as your account is active, and for a reasonable period afterward to comply with legal, accounting, or reporting obligations.

Children's Privacy

ExelPOS is intended for business use and is not directed at children under 18.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@exelpos.com.